Hikaru Utada Official Website

MESSAGE from Staff

  • 2018.06.29

    Information Regarding Inquiries about Entry for Early Purchase of Concert Tickets (7th Album "Hatsukoi" initial shipment CD Exclusive)

    [For inquiries regarding ticket purchasing (PC/smart phone)]

    Email: info@ticket-hikaruutada20th.com

    Please email with the subject line: “Hikaru Utada”.
    Please also refer to the FAQ: https://ticket-hikaruutada20th.com/info/faq
    Please be advised that we will not respond to inquiries about information detailed in the FAQ.
    Please be sure to allow @ticket-hikaruutada20th.com through any email/spam filters to receive our email replies.
    Replies will be sent to the email address of the sender and may take a few days.

  • 2018.06.04

    Q&A regarding the lottery tickets included within the first shipment of “First Love,” Utada Hikaru’s 7th album, which are to be used to pre-order concert tour tickets

    On Friday, May 25, we posted information in a “MESSAGE from STAFF” article regarding the lottery tickets being distributed in the first shipment of “First Love,” Utada Hikaru’s 7th album (available from June 27). These tickets will give fans priority when applying to purchase concert tickets. We received a number of questions regarding this lottery and so have created this Q&A.

    Q: I’ve been told that lottery tickets, which are to be used to pre-order tickets for Utada Hikaru’s concert tour, are included within the first shipment of the “First Love,” album (i.e. within the CD package), but what if I have purchased the album in the form of a digital download?
    (We also received a large number of other similar questions)

    A: The lottery tickets that are to be used to pre-order the tickets for the concert tour are included within the album CD (i.e. within the CD package). This means that you cannot receive them if you purchase the album in the form of a digital download etc.

    Q: Will my personal identity need to be confirmed on the day of the concert?

    A: When you purchase the ticket, you will be given specific guidelines as to what methods will be used to confirm your identity when entering the concert venue.

    Q: On the purchase site, there was a detailed statement about “transfers of tickets between individuals” are relatives or friends allowed to transfer among themselves the tickets that have been issued to them?

    A: A separate communication will be sent to successful applicants with guidelines about “transfers of tickets between individuals. ”

    Q: Are there plans to set up a childcare facility during the concert tour?

    A: Childcare facilities have been set up at each of the concert venues. Guidelines about how to apply to use the childcare facilities will be issued at a later date.

    Sony Music Labels Inc./EPIC Records Japan/Office Ria

  • 2018.05.28

    Q&A regarding the lottery tickets included within the first shipment of “First Love,” Utada Hikaru’s 7th album, which are to be used to pre-order concert tour tickets

    On Friday, May 25, we posted information in a “MESSAGE from STAFF” article regarding the lottery tickets being distributed in the first shipment of “First Love,” Utada Hikaru’s 7th album (available from June 27). These tickets will give fans priority when applying to purchase concert tickets. We received a number of questions regarding this lottery and so have created this Q&A.

    Q: If I buy 3 albums could I apply for tickets at all 3 concert locations using the same name?
    Q: Does the section stating “* When more than one application is made under a single name, this will be counted as a single application.” apply to only one of the concert locations or to all?
    Q: Does the section stating “Only one application may be carried out for each serial number.” mean that if I buy 2 albums and get 2 serial numbers, I can apply twice using the same name? Or is it not possible for 1 person to make multiple applications, regardless of the number of albums they apply?
    (We also received a large number of other similar questions)

    A: Multiple applications under the same name (using multiple serial numbers) will only count as 1 application, but you are able to list your preferences for the concert location, from your first preference through to your third, using one application. However, this lottery only allows you to apply for 2 tickets for 1 concert, per application.

    Q: I have a question regarding buying tickets. It’s not possible to transfer ticket purchasing rights, so if the person applying finds themselves unable to go, do they have no choice but to throw away their right to purchase the ticket?

    A: We’ll provide more details on the ticket purchasing site (not yet available) about transferring tickets between individuals.

    Q: Is it possible to order albums in the first shipment anywhere other than at Sony’s stores?
    (We also received a large number of other similar questions)

    A: The album can also be purchased at locations other than the Sony Music Shop, but as soon as the first shipment is sold out, the priority lottery tickets will no longer be available. Please inquire at your place of purchase to check which shipment it is.

    Q: Will concert tickets only be available to those who are chosen in the lottery being held using the tickets in the first shipment of “First Love”?

    A: As well as the lottery, we’re also planning to make regular sales of the concert tickets available.

    Sony Music Labels Inc./EPIC Records Japan/Office Ria

  • 2018.05.25

    Message providing details about the lottery tickets included within the first shipment of “First Love,” Hikaru Utada’s 7th album, which are to be used to pre-order concert tour tickets

    This message provides details about the lottery tickets included within the first shipment of “First Love,” Hikaru Utada’s 7th album released on 27 June (Wed), which are to be used to pre-order tickets for Hikaru Utada’s concert tour. Please confirm the following detailed overview of the application process.

    ~Overview of the application (lottery) process for pre-ordering tour tickets~

    ♦Schedule (dates and venues) for Hikaru Utada’s CONCERT TOUR 2018
    6 (Tue) ~ 7 (Wed) November/Yokohama Arena OPEN 18:00/ START 19:00
    14 (Wed) ~ 15 (Thurs)/Marine Messe Fukuoka OPEN 18:00/ START 19:00
    22 (Thurs) ~ 23 (Fri) November/Nippongaishi Hall OPEN 18:00/ START 19:00
    28 (Wed) ~ 29 (Thurs) November/Osaka Jo-Hall OPEN 18:00/ START 19:00
    4 (Tue) ~ 5 (Wed) December/Saitama Super Arena OPEN 18:00/ START 19:00
    8 (Sat) ~ 9 (Sun) December/Makuhari Messe International Exhibition Hall 9-11 OPEN 18:00/ START 19:00

    ♦Application acceptance period: 12:00 on 26 June (Tue) ~ 23:59 on 11 July (Wed) 2018

    ♦Application method:
    To apply, applicants will require the 10-digit serial number which is printed on the lottery tickets (used for pre-ordering the concert tour tickets) which are included within the first shipment of “First Love,”

    Applicants should access the application acceptance website stated on the lottery tickets, confirm the guidelines on how to apply and cautionary points to be aware of, and then apply by inputting the serial number and other items required for the application process, within the application acceptance period.

    ♦Maximum number of tickets to be used for application: Only one application may be carried out for each serial number. (You can apply for up to 2 tickets with a single application for a single performance.)
    *When more than one application is made under a single name, this will be counted as a single application.

    ♦Ticket fee: ¥10,800 (tax included)

    ♦Announcement of the results of the lottery: 12:00 on 20 July (Fri) (Planned date/time)
    *Email notifications for successful applicants will be sent to the email addresses registered by applicants when they carried out the application.
    *Pre-ordered concert tickets will be allocated based on the results of the lottery.
    *Please note in advance that once the application acceptance period is over, no changes can be made to the contents of applications, and no changes, cancellations or refunds etc. can be carried out even if an applicant who has been successfully selected wishes to change/cancel the performance, type of ticket or number of pre-ordered tickets.

    *Children under the age of 3 may not enter venues; ticket fees must be paid for children aged 4 and over.
    *Please note in advance that video footage/photographic images taken inside venues, including those showing spectators’ seats, may be made public.
    *Instructions on accessing the application acceptance website are included on the lottery tickets (used for pre-ordering the concert tour tickets) which are included within the first shipment of “First Love,”
    *It is prohibited to transfer, resell or lend etc. serial numbers to a third party, or to carry out any other acts corresponding to such acts. Listing serial numbers on social networking services (SNSs) or websites etc. is also prohibited.
    *Reselling tickets for the performances for commercial purposes is prohibited. If it is ascertained that tickets have been exhibited in an auction etc. for commercial purposes, the tickets in question will be rendered invalid, and the user will not be permitted to enter the venue, regardless of any reasons cited by those persons who have exhibited or bought the tickets in question. Not only tickets obtained through auctions but all tickets obtained for commercial purposes via any other acts of sale/purchase other than officially authorized routes will also be rendered invalid.
    *Additional details beyond those set out above should be confirmed by checking the lottery tickets (used for pre-ordering the concert tour tickets) which are included within the first shipment of “First Love,” and the application acceptance website.

    Sony Music Labels Inc./EPIC Records Japan/Office Ria

  • 2013.05.22

    There will be no broadcasting of KUMA POWER HOUR "Episode 2" today.

    This is an announcement for our listeners who are looking forward to KUMA POWER with Utada Hikaru. As Hikaru Utada suffered from tonsillitis, we have been required to cancel the broadcasting of Episode 2. Instead, we will repeat the broadcasting of Episode 1 today. We sincerely apologize for any inconvenience to all the listeners of our program. The broadcasting date of Episode 2 is pending and will be announced once decided. We appreciate the understanding of all listeners.

    InterFM
    EMI Records Japan
    U3MUSIC

  • 2011.05.10

    Server Maintenance of Hikki’s WEBSITE

    Thank you for your ongoing support of Utada Hikaru.

    Please be aware that the PC and mobile phone versions of Hikki’s WEBSITE will be unavailable during the following time period while EMI Music Japan conducts server maintenance. Your patience and understanding are greatly appreciated.

    Maintenance time: 1:00AM–10:00AM (approx. 9 hours), May 26, 2011

    Please note that maintenance times may vary slightly.

    Nozomu Kaji
    EMI Music Japan Inc.

  • 2011.03.25

    2 Day Yokohama Arena WILD LIFE Concert DVD, Blu-ray Release Date Postponed

    Concerning the Release Date of the Utada Hikaru WILD LIFE DVD and Blu-ray

    Our deepest sympathies and condolences go to those affected by the 2011 Tohoku Earthquake.

    We have been forced to postpone the release of the WILD LIFE DVD and Blu-ray due to damage at the pressing factories from the earthquake.

    Each product shall now be released on the following dates.
    DVD: April 20
    Blu-ray: May 18

    We are deeply sorry to those interested in the products and those who have already pre-ordered them.

    Regarding the B2-sized WILD LIFE poster present, 30,000 posters shall be released with the DVD and 20,000 shall be released with the Blu-ray.

    We sincerely ask for your understanding.

    Hidenori Okita
    A&R1, EMI Music Japan Inc.

  • 2010.02.24

    Server Maintenance of Hikki’s WEBSITE

    Thank you for your ongoing support of Utada Hikaru.

    As Hikki's WEBSITE will undergo some routine server maintenance in March, both PC and mobile phone versions will be unavailable for viewing during the following time slot. Your patience and understanding are greatly appreciated.

    4:00 a.m.–Noon on Monday, March 15, 2010

    Please note that maintenance times may vary slightly.

    Nozomu Kaji
    EMI Music Japan

  • 2009.06.25

    # Discontinuation of support for older model phones on “Hikki’s MOBILE SITE”

    “Hikki’s MOBILE SITE” has been offered to subscribers of docomo, au and SoftBank. Please note that support for certain older model phones will end on Aug. 31, 2009.
    Affected models:

    Docomo 50Xi, 50XiS series 20Xi, 20XiS series
    Subscribers to docomo who have a “My Menu” entry for “EMI Music Japan” can access the site until Aug. 3, 2009. Starting Aug. 4, please access the site from the bookmark. To cancel the service, click the following: @ My Menu Cancellation http://mobile.emimusic.jp/mymenu/taikai.html?uid=NULLGWDOCOMO

    au Some models in A5000 series C5000 series Devices prior to A3000/C3000 series

    SoftBank Devices prior to V50X/V60X series

    Note: Customers will be able to access from the bookmark until Aug. 31, 2009. Please note that starting Sept. 1, 2009, a “service unavailable” message will be displayed.

  • 2009.02.13

    Publication delay of official books "Ten (Point)" and "Sen (Line)"

    Thank you for your continued support of Utada Hikaru.

    We regret to inform you that the publication of Utada Hikaru's first official books, "Ten (Point)" and "Sen (Line)," originally scheduled for March 10, has been rescheduled for March 19, due to production delays.

    We truly apologize for any inconvenience. The artist and staff are presently hard at work finalizing what we are confident will be fantastic books of the highest quality. Please look forward to them!